Alaska Airlines will “diagnose our entire IT infrastructure” after recent outage disrupted 49,000 passengers

Alaska Airlines will “diagnose our entire IT infrastructure” after recent outage disrupted 49,000 passengers

By Taylor Soper | Published: 2025-10-24 23:43:00 | Source: GeekWire

Alaska Airlines has already tried to shore up its IT infrastructure after a July outage forced the Seattle-based company to ground its flights across the country.

Apparently, that wasn’t enough.

Alaska was hit by another major outage on Thursday, resulting in an eight-hour ground stop and leading to the cancellation of more than 400 flights via Alaska Airlines and its subsidiary Horizon Air.

In new to update On Friday afternoon, the company said that the travel plans of more than 49,000 passengers had been disrupted.

The outage was severe enough to postpone the company’s scheduled quarterly earnings announcement on Friday. Shares fell more than 6%.

Alaska said it is still working to normalize operations.

The company blamed the outage on a failure in its primary data center. It wasn’t due to a cybersecurity incident.

“After a similar outage earlier this year, we took measures to harden our systems, but this failure highlights the work that still needs to be done to ensure system stability,” the company said in its latest update. “We are immediately bringing in outside technical experts to diagnose our entire IT infrastructure to ensure we have the flexibility we need.”

“The reliability of our technology is fundamental to our ability to serve guests and get them where they need to go,” she added.

Alaska said it had an outage in July Cause Due to the failure of a “critical piece of hardware” in its data centers.

The airline operates a hybrid infrastructure, mixing its own data centers with third-party cloud platforms, according to interview Last year with Vikram BhaskaranVice President of Information Technology for Alaska.

Alaska began migrating workloads to Microsoft Azure around 2015, and continues to maintain its own data centers for critical workloads, according to the interview.

company last year a partner With Google Cloud in an AI-powered, generative search experience.

The impact of this week’s power outages was evident at Sea-Tac Airport on Thursday evening, where lines were long Wrapped around the hallway And a maze of bags piled up in the baggage claim area.

Alaska said Friday it had no estimate of the financial impact of the outage. The airline’s Hawaiian Airlines subsidiary was not affected.

Alaska said the July outage is expected to reduce earnings by about $0.10 per share, or roughly $12 million.

Company on Thursday I mentioned Third-quarter revenue was $3.8 billion, up 1.4% year over year, while profits fell 69% to $123 million.

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